Updates Regarding COVID-19

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At Westlake Animal Hospital, the health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.

We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time. 

During this time, we will be changing to a “hands-free” practice for appointments and services. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it’s our goal to be able to remain open to serve the needs of our community’s pets. 

Appointment

Effective immediately, appointments and service will be handled through a "hands-free" practice, which will entail: 

We ask that you pre-schedule your appointment and bring your dog on a leash and all cats are in a carrier

  • Park in our parking lot and remain in their vehicle
  • Upon your arrival, call us at (512) 327-1703 to check-in 
  • A team member will discuss all your needs and concerns by phone during check-in 
  • After checking in over the phone, a team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care

You may choose to wait in your vehicle during your pet's examination or choose to leave and return at a later scheduled pickup time.

Payment: 

Once the examination and treatments are complete, you may pay over the phone by credit/debit card. If you are paying by check or cash, a team member will take the payment at your car.

Medication and Food: 

We ask that you request medication or food refills in advance via phone or email. Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to the door. We also suggest the use of our online store which you can shop at for medication and pet food.

Additional Measures we are Asking Clients to Follow:

 

Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.  Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure. 

Pets and the Coronavirus:

 

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization of Animal Health, OIE, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-Co-V-2, including spreading COVID-19 to people. More investigation is underway and, as we learn more, we will update you.

The CDC and The American Veterinary Medical Association (AVMA) have comprehensive websites with important up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources: 

We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us at (512) 327-1703.

  • AAHA Accredited
  • AAFP
  • Cat Friendly Practice
What Our Clients Are Saying...

You’re the best! Why would I go anywhere else?! — Susan P.

Kind, courteous staff and vets who really care about your pet’s health and well being. — Shannon J.

Exceptional veterinarians, receptionists, and technicians. — Jack M.

I have depended on Westlake Animal Hospital to care for my pets for many years. Everything you have done for them has been a tremendous help in keeping them healthy and taking care of them when they have been sick. — Edie M.

The staff is amazing! My dog fell ill one hour before closing on the day before a holiday. They went above and beyond to stay late to see my dog. I cannot thank them enough for the care and piece of mind. — Julie S.

Dr. Marchman always treats me as if my dog is his ONLY patient, and I appreciate that. He listens to my concerns. Thank you. — Dana K.

As always, we appreciate the immediate response to our concerns. The available vet was kind, clear, and patient. — Steve M.

Always a pleasure. Max seemed to hate the vet before I started coming to Westlake Animal Hospital. Your staff is kind and courteous, and above all, great with Max! — Anonymous